10tap

Syntix · 10tap

Refund & Cancellation Policy

Last updated: April 17, 2026

At Syntix, operator of 10tap, we want you to pay only for what you actually receive. This policy explains how wallet top-ups, OTP purchases and number rentals are refunded and cancelled.

1. Wallet top-ups

  • Wallet top-ups made via Razorpay (cards / UPI / net-banking) or CloudPaya (cryptocurrency) are credited to your 10tap wallet as soon as the payment is confirmed.
  • Completed top-ups are non-refundable back to source because the funds become store credit spendable on 10tap services. If a charge is made but the wallet is not credited within 30 minutes, email us at support@10tap.io with your payment reference; we will investigate and credit or refund as appropriate within 5–7 business days.
  • Cryptocurrency payments are final once confirmed on-chain. If you send the wrong amount or an unsupported coin, recovery may not be possible — please double-check before confirming.

2. OTP / activation purchases

  • When you purchase an OTP activation, funds are debited from your wallet and held against the order.
  • If no OTP is received within the product timeout window, the activation is automatically cancelled and the full amount is refunded to your wallet.
  • Once an OTP/SMS has been delivered to your dashboard, the activation is considered fulfilled and is non-refundable.
  • You may cancel a pending activation from the dashboard before any message is received; the amount will be refunded to your wallet.

3. Number rentals

  • Rentals are billed up-front for the requested duration and reserve a number from the upstream provider.
  • A rental can be cancelled before any SMS has been received, subject to the upstream provider's cancellation rules. Where a refund is available it is credited to your wallet.
  • Once a rental has received one or more messages, or the rental window has started, it is generally non-refundable.

4. How to request a refund

  1. Email support@10tap.io from the address registered on your account.
  2. Include the order ID or transaction ID, a short description of the issue and any screenshots that help us investigate.
  3. We acknowledge refund requests within 2 business days and resolve them within 5–7 business days, subject to information received from our payment processors and upstream providers.

5. Chargebacks

Please contact us first — we are almost always able to resolve an issue faster than a chargeback. Filing a chargeback for a transaction that has been successfully fulfilled is a violation of our Terms & Conditions and may result in account suspension and the forfeiture of remaining wallet balance.

6. Changes to this policy

We may update this policy from time to time. Changes will be reflected on this page with a new “Last updated” date.

7. Contact

Refund questions: support@10tap.io · contact page.